Q1: Are you a distributor or a manufacturer?
A: We are a manufacturer. NOVA was established in 1997 as one of the largest integration enterprises for smart logistics systems and automated warehouse systems. Business scope covers planning, design, manufacture, installation, maintenance, and consulting services.
Q2: What are your trading terms?
A: 1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading.
2) Lead time: normally, in 15-35 days after the deposit is received.
3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer good discounts for large quantities.
Q3: How can delivery my goods?
A: 1) Sea freight: We will update sea freight once we know your sea port where the goods will be delivered.
2)Agent designated by client: Please tell us the contact details of your shipping agent, and we will arrange to deliver the items.
Q4: What is your service?
A: 1) Your inquiry related to our products or price will be replied to within 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM, for any of your customized racking, we can help you to design a product.
4) We have very experienced professional engineers to make the best solutions.
5) Warranty: 10-year warranty, the broken parts will be replaced and sent to you.
Q5: How to purchase your product?
A: Design drawing →Confirm drawing→Quotation→PI→Confirm PI→Arrange 30% deposit→Manufacture→QC inspect→Pay balance→Shipping
Q6: May I know the status of my order?
A: Yes. We will send you information and photos at different production stages of your order. You will get the latest information in time.
Q7: What's the Payment?
A: T/T or LC
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